BroWinner Terms and Conditions

These terms and conditions constitute a legally binding agreement between you and Bitosa Dynamics Ltd, the company operating browinner.com (referred to throughout as “we” or “the Company”), governed by the laws of Costa Rica. This agreement covers account registration and eligibility, deposits and withdrawals, bonuses and promotions, responsible gambling, and dispute resolution. By accessing or using any part of the BroWinner service, you confirm that you have read, understood, and accepted these terms in full. These terms came into force on 22/04/2025.

About us and licensing

BroWinner is operated by Bitosa Dynamics Ltd, a company incorporated under Costa Rican law and operating the domain browinner.com. No company registration number or registered address is published in these terms; the Company is identified solely by its trading domain. The service operates under Costa Rican governing law, and any disputes are subject to the exclusive jurisdiction of Costa Rica. No parent company or sister brands are documented in connection with this operation.

Account registration and eligibility

You must be at least 18 years of age, or the higher minimum age required by your jurisdiction, to register an account and use the service. Residents of the following countries are not permitted to register: the United States of America, the United Kingdom, Spain, the Netherlands, Curaçao and the Dutch West Indies, Israel, Lithuania, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan, Ukraine, French overseas territories, and all jurisdictions on the FATF blacklist and greylist. Only one account is permitted per person, household, IP address, and device; duplicate accounts must be reported to [email protected] and may be closed without notice. You must provide accurate and complete registration information and keep it current. We reserve the right to request identity verification at any time and to refuse or close any account that breaches these terms.

Deposits and withdrawals

We accept deposits and withdrawals via credit and debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller, Jeton), mobile payment services (Apple Pay, Google Pay), bank transfer, and eight cryptocurrencies including Bitcoin, Ethereum, Litecoin, Tether, USD Coin, Tron, and Dogecoin. We charge no fees on deposits or withdrawals from our side, though cryptocurrency withdrawals carry a network fee and bank transfer withdrawals may incur intermediary bank charges of up to the equivalent of €16. The minimum withdrawal is €50 to €120 depending on your country of residence and chosen payment method. Withdrawals are subject to a processing period of up to 72 hours on our side before your payment provider’s own delivery time begins; bank transfers take a further one to five business days after release. Withdrawal limits are capped at €1,000 per day, €3,000 per week, and €10,000 per month, with higher limits available from the Gold 2 loyalty rank. Identity verification must be complete before any withdrawal is processed, and deposited funds must be wagered at least three times before a withdrawal request will be accepted. Withdrawals are returned to the method used for the original deposit where possible; card deposits are refunded to the card up to the deposited amount, with any excess paid by an alternative method.

Bonuses and promotions

Each promotion is governed by its own specific terms, but the following standard rules apply across all bonus offers unless a promotion states otherwise. The standard wagering requirement is 40x the bonus amount, with a reduced requirement of 35x on the highroller bonus and 20x on the Sunday reload. During any active bonus, the maximum permitted bet is €5 on slots and €10 on live games, including doubled bets and purchased bonus rounds. The maximum cashout from any bonus is ten times the bonus amount; winnings from no-deposit offers and free spins are capped at €50. Bonus validity is 14 days from crediting, reduced to 7 days for each part of the welcome package. Game contributions towards wagering are: slots 100%, Buy Feature 50%, Live Roulette 10%, Blackjack 10%, Instant Win 5%, and Table Games, Scratch, and Live Games 0%. Only one bonus may be active at a time, and deposit bonuses may not be combined. We reserve the right to revoke any bonus and void associated winnings where we have reasonable grounds to believe a bonus has been claimed or used in breach of these terms, including through the use of multiple accounts, coordinated play, or other abusive conduct.

Responsible gambling

We provide a range of tools to support responsible gambling, including deposit limits, loss limits, bet limits, session time limits, cooling-off periods, and self-exclusion. Full details of each tool and how to activate it are set out on our dedicated Responsible Gambling page. Self-exclusion requests are processed immediately, closing the account and preventing further play. Players who wish to limit their spending via cryptocurrency deposits should use tools other than deposit limits, as deposit limits cannot be applied to cryptocurrency transactions. For support with responsible gambling, visit gamblinghelponline.org.au.

Dispute resolution

Complaints must be submitted in the first instance to our support team via live chat or by email to [email protected] . If the support team cannot resolve the matter, it is escalated to casino management, and you will be kept informed of the status of your case throughout. A decision on refund requests is issued within up to 7 business days, with any approved refund returned within 48 hours of that decision. If a complaint cannot be resolved internally, you may refer the matter to any independent body, gaming authority, or the licensing regulator applicable to this operation. Server logs and records held by the Company are the final authority in determining the outcome of any dispute.

Changes to terms

We reserve the right to amend these terms at any time, with notice provided by email to the address registered on your account or by a notice posted on the website. The updated terms take effect on the date stated in the notice. Continued use of the service after that date constitutes acceptance of the revised terms.