BroWinner Privacy Policy

BroWinner is operated by Bitosa Dynamics Ltd, trading as browinner.com. This page sets out what personal data we collect from you, the purposes for which we use it, who we share it with, and how long we keep it. BroWinner operates under Costa Rican governing law and is not licensed by the Australian Communications and Media Authority or any state gaming regulator; accordingly, this policy reflects the operator’s own data-handling commitments rather than the Australian Privacy Act 1988. All data is treated as confidential and is not sold to third parties.

What information we collect

We collect the following categories of personal data:

Account registration data: full name, date of birth, residential address, email address, and phone number.
KYC verification documents: government-issued ID (passport or driver’s licence, both sides), proof of address dated within the last 90 days, proof of ownership of the payment method used, bank or card statements, and source of funds or source of wealth evidence where required.
Gameplay and transaction data: deposit and withdrawal amounts, bet history, session times, game choices, and wallet balances.
Device and network data: IP address, browser type, operating system, and device identifiers collected when you access the site or the Android application.
Cookies and similar technologies used for site functionality, session management, and analytics.

Verification checks are carried out at the point of first withdrawal and may be repeated at any time, including at the point of a deposit.

How we use your information

We use personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and making gameplay available across casino, live casino, sportsbook, and esports. We use it to meet our anti-money laundering and know-your-customer obligations, including age verification and transaction monitoring. Fraud prevention and account security, including the detection of duplicate accounts, are further purposes of processing. Where you have opted in, we use contact details to send marketing communications; you can withdraw that consent at any time by writing to [email protected] .

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification services, credit reference agencies, and fraud prevention providers engaged to carry out KYC and AML checks. Individual game studios, including eCOGRA, iTech Labs, and Gaming Laboratories International as testing and certification bodies, may receive data relevant to their scope. We disclose data to law enforcement or other authorities when required to do so by applicable law. We do not sell personal data to third parties.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with standard anti-money laundering practice. KYC documents and source of funds evidence are held for the same period. Data that is no longer required for any operational or compliance purpose is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our retention obligations under AML rules.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of legitimate interests, including direct marketing.
Portability: you can request your data in a structured, machine-readable format where processing is based on consent or contract.

Because BroWinner is not regulated in Australia, the Office of the Australian Information Commissioner is not the designated supervisory authority. Disputes are handled first by our support department and escalated to casino management if unresolved; you may then approach any independent body or gaming authority.

Contact us

Privacy queries, data access requests, and marketing opt-outs can be sent to [email protected] . No separate Data Protection Officer is named for this operator. We will respond to written requests within a reasonable period and keep you informed of progress.