BroWinner Responsible Gambling
Gambling is entertainment. BroWinner operates on that basis, and this page sets out the specific tools available in your account, the external organisations you can contact, and how to reach us directly. BroWinner is licensed and supervised by the Curacao Gaming Authority, with disputes handled first by our support team and escalated through casino management if needed.
Our commitment
BroWinner is licensed and supervised by the Curacao Gaming Authority. Our terms set out a clear dispute route: support handles the first contact, casino management takes escalated cases, and unresolved matters can be referred to an independent body or gaming authority. The minimum age to hold an account is 18, or the higher age required by your own jurisdiction. We do not accept registrations from players in restricted territories.
Tools available
Your account includes a dedicated responsible gaming section where you can set and adjust the following controls:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Bet limits
- Session time limits
- Cooling-off periods
- Self-exclusion
Self-exclusion closes and blocks your account immediately on request. If you are inside a cooling-off period at the moment of a win, no prize is awarded for that round. One important note on cryptocurrency: deposit limits cannot be applied to crypto deposits. If you use crypto and want to cap your spending, session time limits, loss limits, and self-exclusion are the tools to use instead. All other limits apply across the full account, covering casino, live casino, sportsbook and esports.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended role. These are factual markers, not a judgement.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not playing
- Concealing how much time or money you spend gambling
If any of these apply, the tools in your account and the organisations below are available to you.
Where to get help
Several independent organisations offer free, confidential support.
- Gambling Help Online: gamblinghelponline.org.au or the National Gambling Helpline on 1800 858 858
- Lifeline: lifeline.org.au or 13 11 14
- Gamblers Anonymous Australia: gamblersanonymous.org.au
- Gambling Therapy: gamblingtherapy.org
These services operate independently of BroWinner. Contacting them does not affect your account unless you choose to act on their advice.
Contact us
To request self-exclusion, set a limit, or ask any question about your account, contact our support team at [email protected] or via live chat, available 24 hours a day through the headset button fixed to the bottom right of every page. Self-exclusion takes effect immediately on request, closing and blocking the account without delay. For account closure that is not a self-exclusion, write to [email protected] and our team will process the request.